We're here, ready to answer all you questions
What kinds of hair accessories do you have?
We provide a carefully chosen selection of upscale hair ties, barrettes, clips, headbands, and scrunchies constructed from quality materials to complement your look with ease.
Are your hair accessories appropriate for any hair type?
Actually, our accessories are made to complement all hair types to perfection—fine, thick, curly, straight, or textured.
How do you select the proper hair accessory to go with your hairstyle?
Think about your hair type and the style you're trying to achieve. For instance, our gentle silk scrunchies are ideal for reducing breakage, and our decorative barrettes give any hairstyle a touch of elegance.
Are your cosmetics cruelty-free and gentle on sensitive skin?
Definitely. We choose products that are cruelty-free and created using gentle, high-quality ingredients that are appropriate for different skin types, including sensitive skin.
Can cosmetics or hair accessories be returned or exchanged?
For safety and hygiene reasons, we do not accept returns or exchanges on cosmetics and personal hair accessories. However, if your order is damaged or incorrect, please let us know so we can handle the issue.
How do I maintain my hair accessories?
In order to keep your accessories in their best state, never expose them to chemicals and water, store them in a dry place, and handle them with care.
How long does shipping take?
Shipping times vary based on your location. Typically, EU orders ship in 3-5 business days. For all other regions, expect 7-14 business days.
Is there free shipping?
In fact, we offer free shipping on orders over €150. Enjoy this advantage, as well as free gifts on some purchases.
What are the payment methods accepted?
We take all major credit cards, PayPal, and other secure payment methods at checkout for your convenience.
Can I change or cancel my order after it is placed?
Kindly inform us at your earliest convenience if you need to change or cancel your order. We will do our best to assist you, though changes are not possible once the order is obtained.
Do you provide gift wrapping or specialty packaging?
Indeed, we provide sophisticated gift wrapping alternatives to enhance the uniqueness of your purchase. Please select this option during the checkout process.
What is the customer support contact information?
You can reach us via email at help@sacrae.store, by phone at +17868225877, or via our contact form on the website. We're happy to help!